RETURNS & EXCHANGES
Returns & Exchange policy
All returns must be sent back within 7 working days upon receiving your order.
We provide return/exchange for items due to manufacturing defects or faulty of the bag. Items that are faulty due to wear and tear are not considered as faulty.
Return item must be done in original condition (tag attached, unworn, unwashed and unaltered) Color of products may vary due to studio lighting used and please allow 20% of color variation in real products as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will not be accepted.
We reserved the right to reject any returned item if it does not meet all mentioned condition
Refund would only be done as a store credit voucher with no expiry date, strictly no cash refund is allowed.
Delivery fees of return shall be responsible by the buyer.
To initiate a return, please contact our customer service representative with the return details:-
email : info@thepentagonstore.com